Cancellation/Refund Policy
Welcome to NK PRINT (nkprint.in). Since we deal in digital products (Downloadable files like PSD, CDR, etc.), we have a clear policy regarding payments and refunds.
1. Payment Policy
- All payments made on NK PRINT are processed through secure payment gateways.
- Users must pay the full amount mentioned on the product page to gain access to the download link.
- Once the payment is confirmed, the download link will be activated instantly or sent to your registered email.
2. No Refund Policy (For Digital Products)
- Nature of Product: Since our products are digital files that can be downloaded and saved instantly, we generally do not offer refunds once the purchase is complete.
- Non-Returnable: Digital goods cannot be "returned," therefore, once you have accessed or downloaded the file, the sale is final.
- We recommend that you read the product description carefully and check the file format (PSD, CDR, PMD etc.) before making a purchase.
3. Exceptions (When you can get a Refund)
We only consider refund requests under the following special circumstances:
- Duplicate Purchase: If you accidentally purchased the same file twice, we will refund the amount for the second transaction.
- Corrupt File: If the file is damaged or corrupted and we are unable to provide a working replacement within 48 hours, a refund will be issued.
- Wrong File: If the file delivered is completely different from what was shown in the preview/description.
4. Refund Process
- To request a refund, you must contact us within 24 hours of purchase.
- Contact us via WhatsApp at +91 9668899554 or email us with your Order ID and payment proof.
- After verification, if approved, the refund will be processed to your original payment method within 5-7 working days.
5. Customer Support
If you face any issues while downloading or opening the files, please reach out to us. We are here to help you ensure you get what you paid for.
1. Cancellation of Digital Product Orders:
nkprint.in
jnbanua@gmail.com
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